B2B Customer Service Representative

Customer Service Rep, B2BCharlottesville, VA 22911

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
SUMMARY:Is responsible for proactive and reactive activities about domestic orders, repairs and credit returns, establishing new accounts, and responding to a wide range of inquiries from both customers and sales representatives
ESSENTIAL DUTIES & RESPONSIBILITIES:Participates and makes recommendations regarding departmental quarterly plans and performs all essential duties and responsibilities within the company's mission, vision and valuesEnters and follows up on customer orders, and demo/sample/label requests from sales force to ensure expedient deliveryHandles all service requests, providing loaners as neededAssists customers and sales representatives with returns for credit of MicroAire productIs responsible for researching applicable information and entering data to properly establish new customer accountsEducates customers and sales force on proper cleaning and sterilization techniques of MicroAire instrumentation and disposables, as well as pertinent information regarding installation and usageCross references competitive products to similar MicroAire equipment or disposablesHandles various inquiries including (but not limited to) pricing, GPO affiliation, package tracking, product material content, Medicare/Medicaid reimbursement, and financing optionsProcesses insurance certificate requestsProcesses sales leads based on market group and customer locationAssists Accounts Receivable group in researching unpaid or short paid invoicesEstablishes access to the proprietary section of the MicroAire web site, and trains customer and sales representatives in navigating the sitePerforms any other tasks as needed or assigned
EDUCATION & EXPERIENCE:At least 2+ years of experience communicating with commercial customers in a professional setting.
JOB KNOWLEDGE, SKILLS & ABILITIES:Good customer service skillsProficient in MS Excel, Word and OutlookAbility to multi-task while staying focused under pressureMust be detail-oriented, possess strong organizational skills and maintain a low error ratingRequires excellent written communication skillsMust have the ability to handle difficult situations while maintaining or exceeding customer expectations
We are an equal opportunity employer, and we are an organization that values diversity. xzbcwsv We welcome applications from all qualified candidates, including minorities and persons with disabilities.
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