Customer Service Rep

Westinghouse Electric Company, LLC · United States

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace. About the role: Location: Houston, TX 77002 We're looking for a Customer Service Rep-Level 2 on behalf of our client. This is a 1-year contract assignment.(W-2) The person in this role will provide some decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, and other matters using basic knowledge of corporate procedures and policies when handling customer requests. You will emphasize public relations revenue risk management. This position requires an 8-hour shift between the hours of 7am – 6pm. These schedules are assigned based on the needs of the business and could change at any time. There will be no exceptions. You will report to the onsite manager. In this role, you will be trained to handle incoming customer calls and provide quick and real-time information to ensure our customers' inquiry is resolved on the first call. Please Note: Candidates will be required to attend training and report daily onsite Comprehensive agent training is paid and will take place Monday - Friday from 8 a.m. – 5 p.m. Training: Duration of 3 weeks. Work Schedule upon completion of training - 40 hours weekly Location: Houston, TX 77002 1-year contract assignment.(W-2) Key Responsibilities: Under direct supervision:

• Handles situations, which may require adaptation of response
• Assist customers with billing inquiries and educating on energy consumption.
• Records and processes commitments on customer's accounts as appropriate.
• Assist customers with online account and mobile app request.
• Meet performance metrics and schedule adherence requirements daily.
• Helps provide direction and guidance to less experienced team members.

• High School Grad / GED
• Experience: 1+ years

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions