Technical Service Delivery Manager

We are looking for change Technical Service Delivery Manager experience -10-15 yrs Location- Chennai/pune • Manage end-to-end IT service delivery for manufacturing applications and business-critical systems. • Ensure effective Incident, Problem, Change, and Service Request Management using ITIL best practices. • Manage and govern 200+ incidents monthly across multiple applications and support teams. • Drive service stability, SLA compliance, operational excellence, and customer satisfaction. • Lead P1/P2/P3/P4 incident resolution and major incident management. • Engage with factory stakeholders and business users to ensure uninterrupted operations. • Drive AI-based operational improvements and automation initiatives. • Govern ITSM processes and service performance reporting. 10-15 years of