Customer Relationship Management Executive

L'Opéra, French Bakery Private Limited · India

Job Description – Customer Relations

Department - Customer Relations

Location - Noida

Job Summary

Customer Relations will be responsible for managing customer relationships, handling orders and customer concerns, coordinating with internal teams, and ensuring a smooth and positive customer experience. The role will also support sales growth, corporate business, and customer engagement activities.

Key Responsibilities

• Handle customer queries, requests, feedback, and complaints.
• Ensure timely resolution of customer issues.
• Maintain customer details and update CRM records.
• Handle customer orders, including corporate, catering, gifting, events, and individual orders.
• Take customer requirements and coordinate order details.
• Prepare menus and quotations as per customer requirements.
• Follow up on orders from booking to delivery.
• Coordinate with Kitchen, Production, Logistics, Finance, Sales, Marketing, and Retail teams.
• Follow up with customers regarding orders, payments, and delivery.
• Support billing, invoicing, and payment-related activities.
• Handle online and third-party platform orders.
• Support outlet operations and maintain service standards.
• Assist with product launches, promotions, and customer engagement activities.
• Maintain product details and shelf-life records.
• Coordinate website product updates when required.
• Coordinate with vendors and service partners as needed.
• Prepare daily and monthly customer/order reports.
• Collect customer feedback and share it with the concerned team.
• Support customer retention and repeat business.
• Assist in sales and business development activities.
• Ensure a positive customer experience at every interaction.

Key Skills

• Good communication and customer-handling skills
• Good follow-up and coordination skills
• Basic knowledge of CRM and MS Office
• Problem-solving ability
• Good organizational and time-management skills
• Ability to work with multiple teams
• Positive and customer-focused approach
• Qualification & Experience
• Graduate in any relevant field.
• 2–3 years of experience in customer service, customer relations, sales, retail, hospitality, or a similar role.

Share Your CV at careers@frenchbakery.in