Resident engineer service assurance

Anonymous · Guwahati, India

Jio Is inviting applications for the role Resident Engineer Service Assurance SBI

Requirement Education: BE/BTech/Diploma Experience: 5-7 years

Job Description Work with various internal stake holders and get the SRs resolved on priority. FLT with the customer branch end stake holders Coordinate with internal teams ESOC, ENOC, Field , NHQ teams for faster resolution of fault Reporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptime Interact with customer IT/SPOC for all service related issues/,delivery Monitor DC/DR link and escalate internally for quick restoration Handle customer escalation and feedback effectively in time bound manner Release the tracker on fault management to customer as well as internal stake holder Work on SLA bound and get the monthly or Quarterly reports Link monitoring and FT life cycle management on various scenarios.

Skill Set: Customer Focused Good Management Quality People Management Good Oral and Written Communication