Sales manager

CHANEL · New delhi, India

CHANEL is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewelry, and Watches. Founded by Gabrielle CHANEL in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, CHANEL employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment, and communities around the world.

As part of this, the House promotes arts, culture, and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

SALES MANAGER

As an integral part of the Management of the Boutique, the Sales Manager is responsible for the management and development of the Sales, VM, and Alteration Teams, guaranteeing the day-to-day right execution on the selling floor, delivering client service excellence and combining strong stylistic instincts with client sensitivity and a deep understanding of the history and vision of CHANEL.

WHAT IMPACT YOU CAN CREATE AT CHANEL

Your presence on the boutique floor is key to enhancing the Fashion Advisors’ role as ambassadors of the brand’s progressive style, anchoring CHANEL as the ultimate reference in luxury. You are committed to delivering and improving a high-quality client experience that is personalized to each client. You create a significant impact by:

Leading a team of Fashion Advisors to create an engaged and aspirational environment that offers the ultimate client experience: Ensuring that the team of Fashion Advisors understands and deploys the House strategy Empowering all Fashion Advisors to build unique, personalised, genuine, meaningful and long-lasting relationships with clients Managing the team in terms of recruitment, leadership, setting and monitoring individual goals of team members, performing PMP (retail title for Year End Retrospective) and dedicating one-on-one time to individual coaching Engaging team members through collective knowledge-sharing and encouraging collaborative partnerships with the back-office teams Mentoring team members and laying out action plans for individual growth, including training programs in partnership with Learning, Styling, Client/Marketing teams Supporting and encouraging the Chanel Vital Behaviors

Reflecting CHANEL’s empowering stance as the leader of progressive style and beauty by opening the world of CHANEL to clients: Manage and inspire the team by being a role model, and in partnership with the Boutique Conduct and/or organize briefings to the team – animation of Morning Briefings Observe and coach the Team on the Floor to elevate the staff at the expected level of Style expertise and Client experience Ensure client service excellence, pursuant to the House’s standards (greeting and hospitality, product expertise and sales ceremony, after-sales service, i Phone brand posture, etc…) Define together with Boutique Director and Local office the client development approach & action plan (based on boutique in depth KPI’s analysis provided and local observations) for client recruitment, retention & reactivation through client segmentation Understanding the essence of each CHANEL collection and contributing to the Buying Strategy Being an ambassador of the CHANEL brand, style and values in the boutique and at client events and with external bodies in the luxury, retail and fashion sectors Ensuring the sales floor respects CHANEL’s luxurious image, and collaborating with Operations Manager over maintenance needs Overseeing the maintenance of the collection display and windows in compliance with VM guidelines Ensuring staff grooming excellence

Driving business growth through robust sales and improved efficiencies Manage in accordance with Boutique Director sales strategies, initiatives and growth across all product categories Provide Boutique Director qualitative information on customer trends/demands, competitor activity, and merchandise movement Supervise/coordinate the selling floor to deliver strong conversion and retention rates Monitoring sales data to ensure targets are met Using insightful clienteling to generate sales Implementing action plans and initiatives to develop business and performance Ensuring the implementation of and compliance with Boutique procedures and the Boutique Charter Managing client conflict sensitively and astutely Implementing and providing feedback on new tools and services in the Boutique to continuously improve client experience and operational efficiency Ensure stock on hand (including best & slow sellers) and expected pieces are well integrated by team in the sales ceremony, replenishment of the selling floor done in the proper manner Support Operation Manager for organizing the schedule for Sales team to maximize staff strength in accordance with traffic demands and trading pattern

YOU ARE ENERGISED BY The history and heritage of The House of CHANEL People leadership and development Fostering a meaningful client experience centered around inclusion and connection Relationships-focused : collaborative, partnering and influencing skills Being comfortable in the middle of complexity and ambiguity Multi-tasking within projects in a dynamic, fast paced environment Creativity and innovation by testing, learning and taking new risk

WHAT YOU WILL BRING Ability to thrive in a team environment and work collaboratively Understanding of, and passion for client experience Excellent communication skills Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives Curiosity and desire to learn and grow professionally within the world of CHANEL You have at least 4 years of documented experience in sales or floor management As a people manager, you are engaging and communicative, performance minded and decisive strive for continuous improvement. You combine empathy, social mobility with a strong focus on achieving results. You are a self-driven, positive and independent person You are trustworthy with a high degree of integrity and ethics You are decisive and performance oriented You have a passion for client experience, luxury and beauty

CHANEL is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, and the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

CHANEL remains committed to rewarding people competitively, as well as offering initiatives such as well-being programs, learning and development opportunities, and parental leave for all parents globally.