Manager, Customer Success & Retention - Founding Team

LifeGuru · Maharashtra, India

We're building something special at LifeGuru. Our mission is huge: to be the most authentic partner for a billion+ spiritual journeys. We're not just an app; we're a team ensuring every ritual and consultation is done with the highest standard of devotion

We treat every Puja and Chadhava as a moment of trust, not a transaction. This role exists to build the team and process that make that real - turning first-time bookings into repeat customers who trust LifeGuru with every ritual that matters to them.

You'll lead our Relationship Management team on the ground - hiring, training, and running day-to-day operations - while working closely with product and tech to keep improving the tools and playbook this team runs on.

• Lead the team. Hire, train, and manage a Relationship Management team of 10+ RMs, and keep raising the bar as the team grows.
• Drive retention. Track and improve CSAT, NPS, and repeat bookings - this function is measured on customers coming back, not just tickets closed.
• Work with product and tech. Flag what's broken, suggest what should be built, and help test new workflows, tools, and dashboards.
• Close the loop with product. Structure user feedback - complaints, requests, patterns - and route it to the product team as real input, not just a log.
• Use data day-to-day. Track team and business performance on existing dashboards, and use that to sharpen the playbook.
  

• 4-6 years of experience leading or managing a team in a customer-facing, relationship management, or customer success function
• Comfortable with both people and numbers - you can run a team and read a performance dashboard
• Exposure to working with product, tech, or analytics teams (even if you weren't leading that side)
• Practical, not theoretical - you'd rather ship a working process this week and improve it next week
• Prior experience in a startup or fast-paced environment is a plus, not a requirement

The Deal

• Pune
• Competitive salary + meaningful ESOPs - real ownership in an early-stage startup
• Direct exposure to building a business function from zero - ops, product, and revenue, end to end

Want to build something from scratch and be accountable for it as a real business?

Apply here for this job or DM me