Service Designer BPSS Eligible
Sanderson Government and Defence · Charing Cross, Greater London, United Kingdom
FULL TIME
Job Description
Service Designer | BPSS Eligible | Up to £470/day Inside IR35 | Worthing or Telford (Hybrid)
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Location: Worthing or Telford (2 days onsite per week)
Rate: Up to £470 per day (Inside IR35)
Contract Length: 6 months
Clearance: BPSS eligible required
We're looking for an experienced Service Designer to join a high-profile digital transformation programme, helping to shape and deliver user-centred public services that are simpler, faster and more effective.
Working within a multidisciplinary team, you'll collaborate closely with user researchers, interaction designers, content designers, performance analysts, developers, policy specialists and stakeholders to design end-to-end services that deliver measurable outcomes for users and the organisation.
What you'll be doing
Leading service design activities across complex digital services
Creating high-quality service design artefacts including service blueprints, journey maps, personas, user flows and insight packs
Designing accessible, user-centred services aligned to user needs and business objectives
Working across organisational boundaries to influence and drive successful design outcomes
Communicating service design recommendations to both technical and non-technical audiences
Using storytelling, visualisation and design thinking techniques to bring research findings and service opportunities to life
Identifying opportunities to improve services and measure the impact of design changes
Supporting design-led transformation through coaching, collaboration and continuous improvement initiatives
What we're looking for
Proven experience delivering service design within complex environments
Strong portfolio demonstrating end-to-end service design and user-centred design methodologies
Experience producing service blueprints, personas, journey maps, user flows and other key design deliverables
Ability to visualise and communicate complex services spanning multiple business areas
Excellent stakeholder engagement and facilitation skills
Strong understanding of user-centred design principles and accessibility best practice
Comfortable working within multidisciplinary Agile teams
Ability to influence, challenge constructively and drive consensus across diverse stakeholder groups
Experience coaching others and embedding design best practice
Desirable
Knowledge or experience of CESA
Experience working on large-scale government or public sector digital programmes
Familiarity with GDS service standards and design approaches
This is an excellent opportunity for a Service Designer who enjoys tackling complex challenges and delivering meaningful improvements to public-facing services within a collaborative, multidisciplinary environment.
Service Designer | BPSS Eligible | Up to £470/day | Inside IR35 | Worthing or Telford Hybrid | 6 Months
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. xrexnqw Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Location: Worthing or Telford (2 days onsite per week)
Rate: Up to £470 per day (Inside IR35)
Contract Length: 6 months
Clearance: BPSS eligible required
We're looking for an experienced Service Designer to join a high-profile digital transformation programme, helping to shape and deliver user-centred public services that are simpler, faster and more effective.
Working within a multidisciplinary team, you'll collaborate closely with user researchers, interaction designers, content designers, performance analysts, developers, policy specialists and stakeholders to design end-to-end services that deliver measurable outcomes for users and the organisation.
What you'll be doing
Leading service design activities across complex digital services
Creating high-quality service design artefacts including service blueprints, journey maps, personas, user flows and insight packs
Designing accessible, user-centred services aligned to user needs and business objectives
Working across organisational boundaries to influence and drive successful design outcomes
Communicating service design recommendations to both technical and non-technical audiences
Using storytelling, visualisation and design thinking techniques to bring research findings and service opportunities to life
Identifying opportunities to improve services and measure the impact of design changes
Supporting design-led transformation through coaching, collaboration and continuous improvement initiatives
What we're looking for
Proven experience delivering service design within complex environments
Strong portfolio demonstrating end-to-end service design and user-centred design methodologies
Experience producing service blueprints, personas, journey maps, user flows and other key design deliverables
Ability to visualise and communicate complex services spanning multiple business areas
Excellent stakeholder engagement and facilitation skills
Strong understanding of user-centred design principles and accessibility best practice
Comfortable working within multidisciplinary Agile teams
Ability to influence, challenge constructively and drive consensus across diverse stakeholder groups
Experience coaching others and embedding design best practice
Desirable
Knowledge or experience of CESA
Experience working on large-scale government or public sector digital programmes
Familiarity with GDS service standards and design approaches
This is an excellent opportunity for a Service Designer who enjoys tackling complex challenges and delivering meaningful improvements to public-facing services within a collaborative, multidisciplinary environment.
Service Designer | BPSS Eligible | Up to £470/day | Inside IR35 | Worthing or Telford Hybrid | 6 Months
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. xrexnqw Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Details
| Company | Sanderson Government and Defence |
| Location | Charing Cross, Greater London, United Kingdom |
| Type | FULL TIME |
| Niche | logistics |