Medical coordinator (bds, bpt, mpt, bhms, bams, bums etc)

Job Title: Executive - Medical Coordinator
Location: Sector - 14, Gurugram
Experience: 0-2 Years
Working Days: 6 Shift & Week-off: Rotational
Qualifications: BDS, BAMS, BHMS, BUMS, Pharm D, BPT, MPT

Position Overview:
At Hexa Health , we are hiring an Executive – Medical Coordinator to manage patient interactions as part of our partnership with Narayana Health. This is a call-center based role involving both inbound and outbound calls, where you will guide patients through their surgical journey.
The role covers two segments:

High-End Surgeries : Cases like cardiac (bypass), cancer, etc. Post-Op / OPD Conversions : Follow-ups and converting consultations into surgeries.

Key Responsibilities:

Patient Coordination: Act as the primary point of contact, guiding patients through their treatment journey with clear and empathetic communication. Consultation Management: Schedule and coordinate appointments, diagnostics, and hospital visits with doctors and facilities under Narayana Health. Medical Case Handling: Understand patient requirements and align them with the appropriate department, doctor, or treatment plan. Pre & Post-Surgery Support: Assist with pre-surgery preparations and ensure timely post-operative follow-ups and care coordination. Inbound & Outbound Calls: Manage patient interactions for follow-ups, updates, and overall case coordination. CRM & Coordination: Maintain accurate patient records and collaborate with hospital teams and internal stakeholders for seamless case management.

Skills we seek:

Communication & Patient Handling : Strong verbal skills with a patient-first, empathetic approach. Coordination & Multitasking : Ability to manage multiple cases, schedules, and follow-ups efficiently in a fast-paced environment. Basic Medical & Tech Understanding : Familiarity with medical terminology along with comfort using CRM tools and systems.

About Hexa Health:
At Hexa Health , we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.

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