Customer Success Specialist
HireNHigher · India
FULL TIME
Job Description
Job Title: Customer Success Specialist / Customer Success Associate / Customer Success Executive
Experience Required: 1-3 years of experience (preferred: onboarding counselling and customer engagement experience)
Job Module: Remote/Work From Home (6 days working)
Language: Must be fluent in one of the following languages: Gujarati, Marathi, Tamil, or Telugu.
Roles & Responsibilities
- Take end-to-end responsibility for the customer journey from the day the sale is closed until program completion, ensuring a smooth and positive experience at every stage.
- Act as the first point of contact post-sale, welcoming new customers and ensuring a smooth transition from sales to customer success.
- Conduct structured onboarding and provide a complete walkthrough of the program, learning modules, processes, and key resources.
- Build strong customer relationships by understanding their needs, proactive support, and consistent engagement.
- Track customer progress, engagement levels, milestones, drop-off points, & taking timely action wherever required.
- Identify opportunities for renewals, upselling, and cross-selling based on customer needs, engagement, and overall journey.
Skills & Qualifications Required
- 1-3 years of relevant experience in Onboarding, Counselling, Customer Success or related roles. (preferred: post-sales customer engagement, and counselling sales role).
- Must have fluent verbal communication in at least one of the following languages: Gujarati, Marathi, Tamil, or Telugu.
- Excellent command over communication and presentation
- High emotional intelligence to make customers feel valued, supported, and motivated
- Problem-solving mindset with accountability
- Positive attitude, patience, and a customer-first approach
Anyway, if all this sounds like your cup of tea, then Do APPLY
We look forward to hearing from you !!!