Senior Manager Restaurants & Cafes - America's Center

Compass Group · United States

[ Salary: 60K-70K Other Forms of Compensation: Pay Grade: 12 Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About Levy The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

JOB SUMMARY

DETAILED RESPONSIBILITIES

• Ensuring all stations are set up and ready for events
• Supporting the recruitment and training of team members in our standards and

• Supervising operations during the event and troubleshooting where needed
• Working with colleagues to continuously improve operational performance
• Proactively engaging in processes for loss prevention
• Working primarily in the concessions department, this role will also support

• Completing point of sale updates and regular maintenance checks
• Ensuring the timely implementation and communication of promotions
• Managing loss prevention activities including managing and overseeing the

• Managing gratis sheet process to ensure accurate tracking of any comped items
• Ensuring compliance with all Payment Card Information rules
• Implementing concessions production sheet to ensure accurate production and

• Conducting progressive coaching with team members
• Completion of monthly beverage wastage report
• Regular equipment maintenance scheduling
• Re-stocking of concessions and bars to maximize event readiness
• Ensuring all appropriate alcohol service signage is placed and that

• Supporting recruitment activities for team members and NFP s
• Holding pre-shift meetings to set the tone for events
• Managing location "Keys to the Future" activities to develop future leaders
• Support team member orientation training to ensure all hourly team members
• NPO Group management and communication
• Overseeing service standards during events to ensure a high level of the guest

• Ensuring accurate end of month inventory completion
• Managing product transfers and requisition sheets to accurately track products

• Managing and resolving guest complaints
• Managing team member incidents/accidents and following all required reporting

• Completing a monthly department safety inspection
• Monthly safety training conducted for team members
• Managing team member scheduling in line with demand forecasts
• Verifying payroll, entering gratuities
• Subcontractor communications - ensuring all paperwork is completed correctly

• Completing events walks of the building
• Supporting other properties and departments as demanded by the business
• Other duties/responsibilities as assigned

JOB REQUIREMENTS

• 2+ years of experience in a food and beverage operational position
• Bachelor s degree in hospitality management is preferred
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)