Customer success associate (voice - us accounts)
GACS · Pune, India
Job Description
Customer Success Associate – US Accounts | GACS | Remote (India)
We're growing the India team at GACS — and we're on the lookout for someone who genuinely loves being on the phone, building real relationships with business owners in the US, and nerds out (at least a little) over marketing performance. If that sounds like you, keep reading.
What you'll actually be doing
Jump on live calls with US customers — onboarding sessions, health checks, performance reviews. You're their go-to person. Turn marketing numbers into plain English — leads, clicks, conversions, ROI. No jargon walls allowed. Handle churn risks and sticky situations with calm, confidence, and a solution mindset. Collaborate with CS, Ad Ops, and Analytics teams — because great outcomes are a team sport. Build lasting relationships where clients actually look forward to your calls.You'll fit right in if you...
Speak English with confidence and clarity — especially on voice calls with US business owners. Bring 3+ years in Customer Success, Account Management, or voice-based international roles. Are totally comfortable working US EST hours (7:30 PM – 3:30 AM IST). Night owls, this one's for you. Take ownership naturally — you don't wait to be told, you just make things happen. Genuinely care about the people you work with — empathy isn't a buzzword for you, it's just how you operate.Please read before applying
This is NOT a customer support role, and we're not looking for someone coming from a customer support background. If that's where you're coming from, this one isn't the right fit. Applications from customer support profiles will not be moved forward.
Job details
Location: Remote (India)
Shift: US EST (7:30 PM – 3:30 AM IST)
Type: Full-time
Compensation: Up to ₹15 LPA (depending on experience)
Got questions? Slide into our DMs.
#We Are Hiring #Customer Success #Voice Roles #USAccounts #GACS #Saa SCareers #India Jobs #Remote Jobs
Details
| Company | GACS |
| Location | Pune, India |
| Type | FULL TIME |
| Niche | finance |
| Experience | permanent |