Hands-On IT Manager - Onsite

Summary:We are seeking a hands-on IT Manager to help strengthen and scale the IT function within a rapidly growing organization. This individual will assess current processes, resolve existing IT challenges, and build a Service Desk team from the ground up to provide reliable, responsive technical support.

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
The ideal candidate will have strong technical expertise in Windows environments, SharePoint, and IT security, along with the leadership skills to improve operations, establish best practices, and develop scalable support processes. This is an excellent opportunity for an IT professional who enjoys being both technically involved and strategically minded, with the potential to transition into a Director-level role as the organization continues to grow.
Work Schedule:Onsite Monday through Thursday, with the flexibility to work remotely on Fridays.
High-level job description:Owns day to day reliability, support and operational execution for corporate technology envHigh service cultureProactively identifying and resolving operational risks before they reach leadership (end point, sso)Come up with production plan, AV test primary/backup connectivity, backup laptops, failure scenario's, escalation tree and rehearsal schedule for companywide meetingsOwns help desk performance and employee experienceManage ticket intake, prioritization, escalation and manage work based on SLA'sEstablish knowledge base/self serviceFollow through on commitments and follow up with people when they said they wouldRecommend strategy for hospital technology roadmapRecommend tools that are best for the business not just what they are comfortable with through rigorous requirements gathering and stakeholder engagementIdentify recurring problems and eliminate root cause issuesIdentity/access management xzbcwsv Endpoint/device managementOffice 365 administrationSharePoint and intranet administrationSoftware deploymentAI security policy enforcerVendor consolidationAsset lifecycle inventoryBuild contingency/runbooksProactively identify failure scenariosOwn incident managementEstablish escalation proceduresTest business continuity scenariosLocal admin governancePatchingDevice complianceSoftware controlsAccess reviewsManage and guide one individualBuild service desk as company grows