Presales Solutions Architect - Observability
SHI International Corp. · Tennessee, United States
FULL TIME
Job Description
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
The Presales Solutions Architect — Full Stack Observability at SHI International is responsible for being SHI's Subject Matter Expert on all aspects of full stack observability architecture, including application performance monitoring (APM), infrastructure and cloud monitoring, log analytics, digital experience monitoring, network performance monitoring, and the telemetry pipelines and AIOps capabilities that unify them.
On the presales side, you'll take a consultative approach, leading technical discovery sessions with clients to assess their observability maturity, designing target-state monitoring and telemetry architectures, and delivering compelling demos, POCs, and technical presentations. On the internal side, you'll build reusable collateral such as reference architectures, battle cards, and enablement content; evaluate and qualify new vendor partnerships; and conduct training sessions that keep our engineering and sales teams current on emerging observability technologies, platform capabilities, and best practices.
Your credibility and technical depth will make you a trusted advisor to both SHI's most strategic customers and our internal stakeholders, driving meaningful observability outcomes and revenue growth across the Observability practice.
This position is a remote position with Home Office setup as determined by SHI management. Design and deliver product demonstrations, proof-of-concepts (POCs), and technical presentations focused on full stack observability solutions including APM, infrastructure and cloud monitoring, log analytics, digital experience monitoring, and network performance monitoring platforms
Lead technical discovery sessions to assess clients' observability maturity across application, infrastructure, cloud, network, and end-user experience domains, including current tooling sprawl, data volumes, and incident response workflows
Translate complex observability concepts — such as distributed tracing, cardinality and telemetry cost management, service level objectives (SLOs), and AI-driven event correlation — into business-relevant value propositions for both technical and executive audiences
Design and present target-state observability architectures covering instrumentation strategy, OpenTelemetry adoption, telemetry pipeline and data tiering design, alerting and SLO frameworks, dashboards, and integration with ITSM, CI/CD, and security operations tooling
Develop and maintain internal practice collateral including reference architectures, battle cards, competitive analyses, technical briefs, and vendor evaluation frameworks
make recommendations on partner adoption, platform consolidation, and legacy monitoring tool retirement
Conduct internal enablement sessions for engineering and sales teams on emerging observability technologies, product updates, use cases, and monitoring modernization best practices
track evolving approaches such as OpenTelemetry standardization, telemetry pipelines, eBPF-based instrumentation, and AIOps to inform architectural recommendations
Contribute to practice development by identifying areas for growth, leading innovation initiatives, and creating and maintaining practice standards to ensure high-quality service delivery
Leadership: Can proactively seek out leadership roles, initiate team projects, and contribute to team development and success.
Self – Motivation: Can proactively seek out challenges, initiate self-development projects, and contribute to personal or professional innovative ideas.
Deep understanding of end-to-end observability design including instrumentation strategy, telemetry pipeline and data management, tool consolidation and migration planning, SLO-based operating models, and continuous improvement frameworks
Expertise in solution design across enterprise systems, integration platforms, and data layers.
Strong background in system security, data privacy, and compliance.
Ability to translate complex technical concepts into clear, business-oriented language.
Experience with CI/CD pipelines, automation tools, and infrastructure-as-code frameworks.
Proficient in scripting and automation languages (Python, Go, Terraform, Ansible) and their application to instrumentation, monitoring-as-code, and integration workflows
Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent work experience
Minimum 6 years of experience in observability, monitoring, site reliability engineering, systems engineering, application operations, or infrastructure architecture roles with hands-on design and implementation of monitoring and telemetry solutions
Demonstrated experience in presales, solutions architecture, or technical consulting within the observability, infrastructure, or application operations domain
Experience presenting to customers, internal teams, or industry professional groups on observability, monitoring, or operations topics
Associate- or professional-level observability platform certification (vendor-specific)
~ APM or full stack monitoring specialty certification (vendor-specific)
~ Cloud architect, cloud engineer, or DevOps engineer certification from a major public cloud provider
~ ITIL Foundation or ITIL Specialist (for service operations alignment)
The estimated annual pay range for this position is $180,000 - $250,000 which includes a base salary and bonus. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
The Presales Solutions Architect — Full Stack Observability at SHI International is responsible for being SHI's Subject Matter Expert on all aspects of full stack observability architecture, including application performance monitoring (APM), infrastructure and cloud monitoring, log analytics, digital experience monitoring, network performance monitoring, and the telemetry pipelines and AIOps capabilities that unify them.
On the presales side, you'll take a consultative approach, leading technical discovery sessions with clients to assess their observability maturity, designing target-state monitoring and telemetry architectures, and delivering compelling demos, POCs, and technical presentations. On the internal side, you'll build reusable collateral such as reference architectures, battle cards, and enablement content; evaluate and qualify new vendor partnerships; and conduct training sessions that keep our engineering and sales teams current on emerging observability technologies, platform capabilities, and best practices.
Your credibility and technical depth will make you a trusted advisor to both SHI's most strategic customers and our internal stakeholders, driving meaningful observability outcomes and revenue growth across the Observability practice.
This position is a remote position with Home Office setup as determined by SHI management. Design and deliver product demonstrations, proof-of-concepts (POCs), and technical presentations focused on full stack observability solutions including APM, infrastructure and cloud monitoring, log analytics, digital experience monitoring, and network performance monitoring platforms
Lead technical discovery sessions to assess clients' observability maturity across application, infrastructure, cloud, network, and end-user experience domains, including current tooling sprawl, data volumes, and incident response workflows
Translate complex observability concepts — such as distributed tracing, cardinality and telemetry cost management, service level objectives (SLOs), and AI-driven event correlation — into business-relevant value propositions for both technical and executive audiences
Design and present target-state observability architectures covering instrumentation strategy, OpenTelemetry adoption, telemetry pipeline and data tiering design, alerting and SLO frameworks, dashboards, and integration with ITSM, CI/CD, and security operations tooling
Develop and maintain internal practice collateral including reference architectures, battle cards, competitive analyses, technical briefs, and vendor evaluation frameworks
make recommendations on partner adoption, platform consolidation, and legacy monitoring tool retirement
Conduct internal enablement sessions for engineering and sales teams on emerging observability technologies, product updates, use cases, and monitoring modernization best practices
track evolving approaches such as OpenTelemetry standardization, telemetry pipelines, eBPF-based instrumentation, and AIOps to inform architectural recommendations
Contribute to practice development by identifying areas for growth, leading innovation initiatives, and creating and maintaining practice standards to ensure high-quality service delivery
Leadership: Can proactively seek out leadership roles, initiate team projects, and contribute to team development and success.
Self – Motivation: Can proactively seek out challenges, initiate self-development projects, and contribute to personal or professional innovative ideas.
Deep understanding of end-to-end observability design including instrumentation strategy, telemetry pipeline and data management, tool consolidation and migration planning, SLO-based operating models, and continuous improvement frameworks
Expertise in solution design across enterprise systems, integration platforms, and data layers.
Strong background in system security, data privacy, and compliance.
Ability to translate complex technical concepts into clear, business-oriented language.
Experience with CI/CD pipelines, automation tools, and infrastructure-as-code frameworks.
Proficient in scripting and automation languages (Python, Go, Terraform, Ansible) and their application to instrumentation, monitoring-as-code, and integration workflows
Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent work experience
Minimum 6 years of experience in observability, monitoring, site reliability engineering, systems engineering, application operations, or infrastructure architecture roles with hands-on design and implementation of monitoring and telemetry solutions
Demonstrated experience in presales, solutions architecture, or technical consulting within the observability, infrastructure, or application operations domain
Experience presenting to customers, internal teams, or industry professional groups on observability, monitoring, or operations topics
Associate- or professional-level observability platform certification (vendor-specific)
~ APM or full stack monitoring specialty certification (vendor-specific)
~ Cloud architect, cloud engineer, or DevOps engineer certification from a major public cloud provider
~ ITIL Foundation or ITIL Specialist (for service operations alignment)
The estimated annual pay range for this position is $180,000 - $250,000 which includes a base salary and bonus. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Details
| Company | SHI International Corp. |
| Location | Tennessee, United States |
| Type | FULL TIME |
| Niche | sales |