Lead network engineer

HCLTech · Bengaluru, India

The ideal candidate will be responsible for maintaining and intermittently improving our current network configuration and infrastructure. You will design our revamped network infrastructure with the goal of maximizing our network performance. You will also provide troubleshooting and configuration support by using your strong technical skills in Linux and Windows environments and IP networking.

Experience: 8+ Years of Experience
Notice Period: Immediate to 30 Days

Responsibilities
Manage and maintain routers, switches, firewalls, and access points across the enterprise network.
Perform backup and restoration of network devices to ensure business continuity.
Monitor network devices using Manage Engine Op Manager and other tools like Nagios or Solar Winds.
Allocate and manage bandwidth (B/W) across network segments.
Assist in network or security hardware/software refresh , including setup and configuration.
Manage firewall operations (15 firewalls) and ensure security compliance.
Oversee proxy management for Blue Coat Proxy until decommission.
Maintain and monitor Cisco Routers, Cisco Switches and Cisco Access Points
Apply patching using Manage Engine Patch Manager Plus for network devices.
Utilize ITSM tools such as BMC Helix or Service Now for incident, change, and problem management.
Respond promptly to high-priority incidents and outages , ensuring quick resolution and minimal downtime.
Participate in Change Management and Problem Management processes for network updates and recurring issues.
Maintain detailed documentation for configurations, procedures, and incident resolutions.
Knowledge management – Creation/Modification of SOP/KBs
Work in a 24x7 service window with rotational shifts.

Technical Requirements:
Networking Devices: Cisco Routers, Switches, Access Points, SD WAN
Security: Cisco Identity Services Engine (ISE) administration, including policy profiling and posturing experience) Firewall policies, access control, compliance standards,
Firewall Management: GAIA Application Firewall Administration and management, Palo Alto (via Panorama ) and other enterprise firewalls
Monitoring Tools: Manage Engine Op Manager , Nagios, Solar Winds
Patch Management: Manage Engine Patch Manager Plus or any similar tool
ITSM Tools: BMC Helix, Service Now
Protocols: TCP/IP, VLAN, VPN, SNMP
Backup & Restoration: Network device configuration backups

Preferred Qualifications:
Certifications: CCNA, CCNP, or equivalent
Experience with Panorama for firewall management
Familiarity with network security best practices
Knowledge of cloud networking (AWS/Azure) is a plus

Education Qualification:
· Graduate/Postgraduate in Computer Science, Information Technology, Electronics, or related field.

Soft Skills:
Excellent communication skills and fluency in English (written and verbal).
Ability to prioritize and manage multiple tasks under pressure
Incident management and coordination during outages
Analytical thinking and problem-solving skills
Team collaboration and adaptability in dynamic environments