Service Coordinator

The Executive – Service Support will support key commercial and operational activities of the Service Department. The role is responsible for invoice processing, order execution, documentation, payment follow-up, and coordination with internal stakeholders to ensure seamless and timely service delivery to customers. Major responsibilities: Order Processing & Efficiency • Ensure all orders are processed and fulfilled within established timelines. • Prioritize orders based on urgency, customer status, and delivery deadlines. • Monitor inventory levels and coordinate with the procurement team for timely replenishment. • Maintain accurate and up-to-date documentation for all order management processes. Invoice & Documentation Management • Prepare and share Invoices, Proforma Invoices, and maintain invoice files. • Manage Payment Entry/Ledger updates and support outstanding follow-up activities. • Update all documentation in Salesforce/SAP including quotations, orders, and inquiry records. • Maintain accurate and systematic filing of customer and commercial documents. Customer Request & Return Handling • Respond to customer requests and follow up for resolution. • Manage Return Requests (Spares & Instruments) and coordinate with relevant teams. • Share dispatch documents and communicate updates to customers in a timely manner. Quotation & Opportunity Management • Create Opportunities, prepare Quotations, and ensure accuracy in all commercial documents. • Track quotation follow-ups, including Proforma Invoice Follow-ups. • Prepare Sales Orders for AMC & Spares. Dispatch & Docket Management • Coordinate docket details, dispatch documents, and ensure timely sharing with customers. • Liaise with stores, dispatch, and logistics teams for smooth operations.