E-commerce Operations & Support Manager

E-commerce Operations own performance reporting to senior stakeholders. What you need to have to be considered: Minimum 8+ years of experience in e-commerce operations, platform engineering, or a related discipline, with at least 2 years in a lead or management capacity. Strong experience managing cloud operations on GCP, including monitoring, incident management, cost control, and performance tuning. Proven experience leading and supervising cloud/platform operations teams with hands-on involvement in critical issue resolution. Proven hands-on experience with major e-commerce platforms (Shopify Plus, Salesforce Commerce Cloud, Magento/Adobe Commerce, SAP Commerce, or equivalent). Deep working knowledge of ITSM frameworks and tooling ITIL v3/v4 certification strongly preferred; experience operating ServiceNow or Jira Service Management at scale. Track record leading L2 production support teams in a commerce or high-availability environment, including incident command experience for critical outages. Demonstrated delivery of continuous improvement or automation initiatives with measurable operational outcomes. Mandatory skills: E-commerce domain experience Operation experience, ITSM Methodologies Cloud operations on GCP/other cloud platforms Years of experience required: 8+