IT Service Desk Analyst

RHC India · India

About the Company:

Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent. Relay helps its clients in majorly following areas: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Relay India operates from Ahmedabad and Vadodara offices. The principals and founders of Relay Human Cloud have been focused on delivering high-quality operations in cutting-edge companies for their entire careers.

Job Summary:

We are seeking a IT Service Desk Analyst to manage and triage IT tickets, troubleshoot user access issues, and provide support across Microsoft 365, Entra ID, MFA, STORIS, and NextGen. The role requires coverage during US retail hours, including Saturday and Sunday , as ticket volumes peak on weekends. The ideal candidate should have help desk experience, strong M365/Entra ID knowledge, clear English communication skills, and experience with Tenable or similar patching tools.

Responsibilities

• 2+ years of experience in IT Help Desk / Technical Support
• Own the front of our ticket queue in Zoho Desk and triage what comes in
• STORIS and NextGen unlocks, stuck orders, password and MFA resets
• New hire and termination setup across M365, STORIS, NextGen and Paylocity
• M365 licensing and distribution lists
• Escalate anything outside the runbook, and write the runbook as they go
• Help desk experience in a real ticketing tool
• Microsoft 365 and Entra ID admin: users, groups, licensing, MFA
• Patching experience with Tenable, at least one of them
• Clear English, since most of this is explaining a fix to a store manager mid-shift
• No STORIS experience needed, we'll train that

Why Join Relay Human Cloud? ✨

Opportunities to work with global clients

Dynamic and collaborative work environment

⚖️ Excellent work-life balance – 5-day workweek

Comprehensive health & accident insurance

Generous paid time off and holidays

️ Complimentary lunches & dinners

Quarterly, Semi-Annual & Annual recognition, rewards, and giveaways

Employee development programs – Communication, Soft Skills, and more

Vibrant cultural events – Fun Fridays, Month-End Celebrations, Sports Tournaments, and Festival celebrations

Excellent Employee Referral Program