Overnight Front Desk Agent

Kalahari Resorts & Conventions · United States

Overnight Front Desk AgentKalahari Resorts & Conventions is seeking an Overnight Front Desk Agent. In this role, you will be responsible for providing attentive, courteous, and efficient service to all guests; during check-in throughout their stay, and at checkout, while maximizing room revenue and occupancy.As part of our leadership team, you'll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll be the first point of contact for guests, setting the tone for their stay by providing friendly, efficient check-in and check-out experiences while addressing needs with professionalism and care. You'll also support associates by maintaining clear communication and teamwork to ensure smooth daily operations.This is an hourly wage role with an increase due to shift differential.Key ResponsibilitiesApproach all encounters with guests and associates in a friendly, service-oriented manner.Ensure that all guests are checked in/out in a friendly, efficient, courteous and confidential manner based on resort standards.Greet and welcome all guests approaching the Front Desk in accordance with Kalahari Resort standards.Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.Fully comprehend and operate all relevant aspects of the Front Desk computer system, copiers, fax machines and other office equipment.What We're Looking ForCollege courses in hotel/motel management are helpful.Previous hospitality or related experience helpful.Computer experience required.A Sampling of Our BenefitsOur team enjoys a comprehensive benefits package, including:Career growth opportunities with promotion from within401(k) matching, paid time off, and holiday compensationHealth, dental, and vision coverage for full-time associatesEmployee appreciation events, discounts, and perks at all resortsEducation assistance programs to help advance your careerBe Part of Something ExtraordinaryAt Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |Kalahari Resorts & Conventions is an Equal Opportunity Employer.