Client Care Advisor

The E-commerce Client Care Advisor is responsible for delivering exceptional client experience across the entire customer journey. This role focuses on building lasting relationships, anticipating client needs, and providing a personalized, luxury-level experience that fosters loyalty and drives business growth. The ideal candidate is highly motivated, organized, and passionate about customer service.

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Responsibilities:Ensures quality customer service outreach is consistent across all platforms and provide clients with appropriate and informative information in a timely mannerBeing accountable and taking ownership of the client’s experience from beginning to endProvide exceptional customer service to clients via email, social, phone calls, and live chat, with speed and professionalismResolves product or service problems, assist with placing online orders and follow-up on pending ordersBe adept at dealing with basic client inquiries and assist with converting prospects into sales and problems into solutionsEstablish and develop relationships with clients and drive repeat business to achieve departmental sales goalsUse set initiatives to reach new and existing customers to strengthen acquisitions, customer loyalty, and convert prospective clients into salesContribute to maintaining and leveraging the company’s CRM platform, SalesforceTrack and report on a client’s experience based on conversations and behaviorsProactively engage existing and prospective clients through personalized outreach to drive online salesBuild long-term relationships with clients by curating recommendations, suggesting complementary items, and sharing new arrivals or promotions. xzbcwsv Identify selling opportunities with new, returning and lapsed clients and strengthen retention.Responsible for assisting with the eCommerce return process-ensuring returns are processed and refunds to clients are issued in a timely manner
Qualifications:3-4 years of customer service, retail sales, or clienteling experience, ideally with a luxury brandProduct knowledge of luxury brands is a plusOutstanding written and verbal communications skillsPassion and creativity for developing client relationshipsExcellent time management skillsStrong organization skills with attention to detailExperience using Salesforce Service Console, Order Management, Call Centers, Sprout Social, Dash, & Microsoft Office Suite