Digital Sales and Solutions Administrator

Digital Sales and Solutions Administrator| HVAC Products | Carrier Enterprise |

Introduction:

Carrier Enterprise has an exciting opportunity for a Digital Sales and Solutions Administrator This is a remote position (Charlotte location)

Company Description:

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website:

Job Overview:

Digital Sales and Solutions Administrator

Position Overview

The Digital Sales and Solutions Administrator is a strategic partner and technical expert in driving digital adoption across our organization and our contractor partners. This role bridges leadership, technology adoption, and customer success by championing digital tools and solutions while providing comprehensive technical support and training to internal teams and customers.

Primary Responsibilities

Deliver expert troubleshooting on all CE's digital tools, products, and solutions for internal and external customers

Manage the timely and accurate responses of questions submitted via the CE Digital Support email boxes

Execute outbound calls and emails to contractor partners to drive adoption of CE's Suite of Digital Tools

Support the initiatives developed and implemented by the regional Digital Sales and Solutions Champions

Collaborate with marketing and training teams to develop materials that will drive digital tool adoption through contractors

Coordinate new employee and new contractor partner onboarding training

Collaborate with the Director of Digital Sales and Solutions on initiatives to drive digital adoption

Drive adoption of CE's suite of digital tools, products, and services across sales teams, branches, strategic accounts, and contractor partners

Required Qualifications & Skills

Proficiency in CE digital tools/platforms with 3+ years of hands-on experience in digital adoption, sales enablement, or technical support roles

Strong communication skills for diverse internal and external audiences with ability to translate technical concepts for non-technical users

Customer-focused mindset with consultative approach to identifying and resolving pain points and driving digital adoption

Exceptional organizational abilities with proven capability to manage multiple KPIs, execute reporting in BI and Salesforce, and drive digital transformation initiatives

Benefits:

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and Long-term)

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional Development

Paid Vacation & Sick time

Company Paid Holiday's

401(k) Plan with Employer Match

Employee Discount Program

Company Paid Volunteer Time Off

Invitation to Apply

Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at Learn more about our company and team.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence.

Required Qualifications & Skills

Proficiency in CE digital tools/platforms with 3+ years of hands-on experience in digital adoption, sales enablement, or technical support roles

Strong communication skills for diverse internal and external audiences with ability to translate technical concepts for non-technical users

Customer-focused mindset with consultative approach to identifying and resolving pain points and driving digital adoption

Exceptional organizational abilities with proven capability to manage multiple KPIs, execute reporting in BI and Salesforce, and drive digital transformation initiatives