Customer Success Coordinator (On-Site) (Morton Grove)

ABOUT FOREFRONT ForeFront Packaging Solutions designs, sources, and warehouses packaging solutions for some of Chicago's leading food manufacturers. Our customers range from established regional manufacturers to companies producing and co-packing products for major retailers, restaurant brands, and food service organizations. Our product portfolio includes poly and paper bags, tubs and lids, cups, boxes, and other custom packaging solutions. Just as important as what we do is how we work. ForeFront is a collaborative, fast-moving company where people are encouraged to ask questions, take ownership of their work, improve processes, and support one another. We put significant care into maintaining a workplace where employees can learn, contribute, and grow, and we are looking for someone who will add positively to that culture. POSITION OVERVIEW The Customer Success Coordinator (CSC) is a key day-to-day point of contact for an assigned portfolio of ForeFront's B2B customer accounts. This role combines customer service, order management, reporting, and day-to-day account support, with a strong emphasis on responsiveness, accuracy, organization, and follow-through. The CSC helps ensure customers have a smooth experience from order placement through delivery while working closely with Sales Operations, account owners, warehouse operations, and other internal teams. This is not a call-center or retail customer-service position. We are seeking a dependable professional who takes pride in getting the details right, communicates proactively, learns systems and processes quickly, and is comfortable taking ownership of routine customer and order needs. Note Strategic and key accounts remain under senior account ownership. The CSC may receive cross-training on certain key-account workflows in order to provide coverage and backup when directed but does not assume primary ownership of those accounts, they remain under ownership of the Director of Business Development. KEY RESPONSIBILITIES Customer Communication