Strategy & Planning Associate

Otter · United States

Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. About the role Supports strategic decision-making and business growth initiatives through data-driven analysis, go-to-market strategy development, and cross-functional program execution. Partners with product, sales, marketing, finance, and operations teams to evaluate market opportunities, optimize commercial strategies, and drive high-priority initiatives from concept through implementation. Delivers actionable recommendations to leadership by combining analytical rigor, business acumen, and operational excellence. What you’ll do Go-to-Market Strategy & Commercial Planning * Support the development and execution of go-to-market strategies for new products, features, partnerships, and market expansions. * Evaluate customer segments, market opportunities, and competitive dynamics to inform commercialization strategies. * Partner with cross-functional stakeholders to develop recommendations related to pricing, packaging, customer acquisition, and growth initiatives. * Analyze performance metrics and market feedback to optimize GTM motions and improve business outcomes. Strategic Analysis & Business Insights * Perform deep-dive analyses to identify business opportunities, operational challenges, and growth levers. * Develop hypotheses, conduct quantitative and qualitative research, and present findings and recommendations to leadership. * Build business cases and financial models to support strategic investments, partnerships, and new initiatives. * Translate complex data into actionable insights that drive executive decision-making. Cross-Functional Program Management * Lead and coordinate strategic initiatives across multiple business functions, ensuring alignment, accountability, and successful execution. * Partner with Product, Sales, Marketing, Finance, and Operations teams to drive key company priorities. * Manage project timelines, dependencies, stakeholder communications, and risk mitigation plans. * Monitor initiative performance and identify opportunities to improve execution and operational efficiency. Process Improvement & Operational Excellence * Identify process gaps, inefficiencies, and scaling challenges across the organization. * Design and implement operational improvements that enhance business performance and team productivity. * Establish reporting frameworks, KPIs, and operating rhythms to measure initiative success. * Drive continuous improvement efforts by leveraging data, stakeholder feedback, and industry best practices. Executive Reporting & Communication * Prepare presentations, analyses, and strategic recommendations for senior leadership. * Communicate findings and project updates to stakeholders across all levels of the organization. * Support leadership in strategic planning, prioritization, and decision-making processes. What we’re looking for * 2–5 years of experience in Strategy, Business Operations, Corporate Strategy, Management Consulting, Investment Banking, Private Equity, Venture Capital, GTM Strategy, or related analytical roles. * Experience supporting commercialization efforts, pricing and packaging initiatives, strategic partnerships, market expansion, or go-to-market execution. * Demonstrated ability to structure ambiguous business problems, develop hypotheses, conduct analysis, and deliver actionable recommendations. * Strong financial modeling, business analysis, and executive communication skills. * Proven track record of managing cross-functional initiatives and influencing stakeholders across multiple teams. * Comfortable operating in fast-paced, high-growth environments where priorities evolve quickly. Preferred Industries & Experience We are particularly interested in candidates with experience in: * Management Consulting (McKinsey, Bain, BCG, Deloitte, Accenture Strategy, LEK, Oliver Wyman, EY-Parthenon, Strategy&)

• Investment Banking
• Private Equity
• Venture Capital
• Corporate Strategy
• Business Operations
• GTM Strategy
• Product Strategy
• Revenue Strategy
• High-Growth Technology or SaaS Companies
• Fintech, Payments, or Marketplace Businesses

• Harvard University
• Stanford University
• Massachusetts Institute of Technology (MIT)
• University of Pennsylvania (Wharton)
• Princeton University
• Yale University
• Columbia University
• Duke University
• Northwestern University
• University of Chicago
• Dartmouth College
• Brown University
• Cornell University
• University of California, Berkeley
• University of California, Los Angeles (UCLA)
• University of Michigan
• University of Virginia
• Georgetown University
• Carnegie Mellon University
• Georgia Institute of Technology

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave