Director of Operations - Fairmont Agra

Job Description WHAT YOU WILL BE DOING: Supports General Manager in managing operations to ensure property specific objectives are achieved. Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations. Supervise and give strategic direction to manage operations of food & beverages division, Front Office, Housekeeping. Ensures the core elements of the Catering & Sales strategy are aligned with operations to produce the desired results. Ensure guest oriented & innovative operations approach to ensure high standard of services for guests. Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results. Identify Market needs to Hotel Guests & loc