LogicMonitor Developer

SupportFinity™ · India

Responsibilities

1. Manage day-to-day administration of the LogicMonitor platform, including user management, monitoring configurations, device onboarding, dashboards, and alerting.
2. Process MACDs (Moves, Adds, Changes, Deletes) across devices, groups, configurations, etc.
3. Validate, troubleshoot, and resolve LogicMonitor platform issues, escalating to vendor support when necessary.
4. Maintain data consistency, accuracy, and hygiene within the platform.
5. Build reports for clients and internal Service Delivery staff.
6. Research, update, and maintain thousands of device Data Sources across the platform to ensure health and keep requirements up to date across all hardware.
7. Design, build, and maintain LogicMonitor to ITSM (ServiceNow) workflows, integrations, and automations.
8. Work with LogicModules and stay aware of current and upcoming LogicMonitor functionality including LM Envision and Edwin AI (correlation, automation, and agentic agents).
9. Monitoring Engineering & Automation: Develop, update, and enhance LogicMonitor Data Sources, Event Sources, Property Sources, config sources, and scripts. Write automation workflows and custom integrations using Groovy, Java, Python, and automation scripting tools. PowerShell scripting experience is a plus.
10. Automate onboarding, configuration updates, and repetitive administrative tasks to improve operational efficiency.
11. Build internal tools and scripts to streamline monitoring processes and ensure scalability.
12. Device Onboarding & Monitoring Optimization: Perform end-to-end device onboarding for servers, network devices, applications, cloud resources, and APIs; configure and validate monitoring using SNMP, WMI, OIDs, and other collection methods/monitoring mechanisms.
13. Ensure monitoring accuracy, threshold tuning, and alert fidelity for all onboarded devices.
14. Collaborate with servers, network, cloud, and application teams to define monitoring requirements; collaborate with clients and onboarding project teams for device and client onboarding.
15. API & Cloud Integrations: Implement, configure, and maintain API integrations with cloud and network platforms (e.g., Cisco Meraki, Microsoft Azure, AWS); develop custom collectors or scripts to support platforms not covered by native integrations.
16. Cross-Functional Collaboration: Work with other LM administrators as well as ServiceNow and Salesforce teams to facilitate the monitoring and management workflow; collaborate with infrastructure, DevOps, network engineering, and application teams to ensure complete monitoring coverage; provide excellent interpersonal support for onboarding, troubleshooting, and platform escalations with clients.
17. Document processes, standards, Data Source customizations, workflows, and integration patterns; provide recommendations for monitoring improvements, standardization, and automation opportunities.

Qualifications

1. 3–5+ years of LogicMonitor or equivalent monitoring platform administration experience.
2. 2-5+ years of LogicMonitor specific experience.
3. Proficiency in Groovy, Java, Python, and general automation scripting.
4. Experience working with modern Linux and Windows systems environments.
5. Strong understanding of SNMP, WMI, OID structures, and other monitoring protocols.
6. Strong understanding of server infrastructures (Windows & Linux) and networking fundamentals.
7. Experience building or customizing monitoring Data Sources or equivalent monitoring templates.
8. Familiarity with REST APIs, JSON, and integration workflows.
9. Experience with cloud platforms: Azure, AWS.