Customer Service Representative (CSR)

Job Summary We are seeking a dedicated and customer-focused Patient Calling Customer Service Representative to manage outbound and inbound communication with patients for U.S. healthcare providers. The candidate will assist patients with appointment scheduling, billing inquiries, insurance-related questions, payment reminders, and general support while ensuring HIPAA compliance and delivering excellent customer service. Key Responsibilities Handle inbound and outbound patient calls professionally and courteously Schedule, reschedule, and confirm patient appointments Explain patient balances, invoices, and billing statements Assist patients with basic insurance-related inquiries Update patient demographics and account information accurately Follow up with patients regarding unpaid balances