City Operations Manager
Phox Health · Bangalore, India
FULL TIME
Job Description
Phox Health is growing and is looking for a dynamic City Operations Manager for Bengaluru.
We are looking for a high-energy, and execution-focused operations manager who can take ownership of end-to-end medicine deliveries across Bengaluru and lead the next phase of Phox health's growth.
What You'll Own
- Lead end-to-end city operations for last-mile medicine deliveries
- Drive On-Time Delivery, Delivery Success Rate, customer experience and operational SLAs
- Own rider hiring, onboarding, productivity, utilization, retention and performance
- Build efficient route planning, dispatch and fleet utilization strategies
- Manage daily city capacity planning based on demand and shipment volumes
- Identify operational bottlenecks and implement quick, data-driven solutions
- Monitor city-level KPIs and continuously improve operational performance
- Work closely with Product, Tech, Customer Support, Finance and Business teams
- Build scalable SOPs and processes as Phox Health expands
What We're Looking For
Experience: 5–8 Years
Location: Bengaluru
Industry: Last-Mile Delivery/Healthcare Logistics / Pharma / E-commerce / Quick Commerce
- Has strong experience in City Operations / Last-Mile / Delivery Operations
- Has managed large field teams or delivery fleets
- Understands capacity planning, route optimization and delivery economics
- Is highly data-driven and comfortable with operational dashboards and KPIs
- Has strong people and stakeholder management skills
Details
| Company | Phox Health |
| Location | Bangalore, India |
| Type | FULL TIME |
| Niche | general |