Contact center manager

Hiring: Contact Center Head – Bengaluru

Location: Bengaluru

Experience: 15+ Years

CTC: Up to ₹40–45 LPA

We are looking for a senior Contact Center Head to drive large-scale customer service, telesales and outbound operations for a fast-growing, AI-enabled startup

Key Responsibilities:

Lead large-scale Contact Centre / BPO operations across inbound and outbound processes. Drive telesales, outbound sales, customer service and retention operations as its going to be a target based role. Manage large teams and ensure achievement of revenue, productivity, conversion, quality and service KPIs. Own P& L, cost optimization and operational efficiency. Leverage AI, automation and analytics to improve customer experience and operational performance. Partner with senior stakeholders to drive business growth and continuous improvement.

Ideal Candidate:

12 years of experience in Contact Centre / BPO / Telesales / Customer Operations. Strong experience managing large-scale sales team and outsourced operations. Proven track record in target-driven outbound sales environments. Strong exposure to P& L, vendor management, KPI/SLA governance and process improvement. Experience in a fast-paced, technology-led or startup environment will be preferred. Strong leadership, stakeholder management and commercial acumen.

Interested candidates can share their updated CVs at sanjana.kumari@

or Whatsapp on