Client Relations Specialist - Night shift

Amura Health · Tamil nadu, India

Guidance Counsellor - Night Shift

Role Description

A Guidance Counsellor’s role is simple, it mainly consists of speaking with potential clients over the phone, collecting some basic information and helping them understand the process they would embark upon. We are not however driven by sales quotas or the like but instead measure by the quality of each interaction. We have the information to change lives and such it is our responsibility to do so. The Guidance Counsellor is the first point of contact to guide people to this possible lifechanging experience.

Responsibilities

• Engage with Incoming Leads: Actively listen and engage in detailed conversations with potential clients to understand their health needs.

• Communicate Program Information: Clearly convey the limitations and processes of the program to ensure potential clients have a realistic understanding.

• Client Check-Ins: Regularly follow up with onboarded clientsto gauge theirsatisfaction and address any concerns.

• Empathy in Client Interactions: Be attentive to clients’ current situations,showing empathy and understanding of their positions.

• Collaboration with Medical Team: Work closely with Amura’s Medical Team to address and resolve client requests effectively.

• Utilize Lead Management Software: Familiarize yourself with and use Amura’s internal lead management software to track interactions and manage leads efficiently.

Requirements

• Bachelor's degree in Marketing, Communications, or a related field.

• Education: Bachelor’s Degree (Currently pursuing students can apply).

• Languages: Fluency in English is a must.

• Experience: Fresher; prior experience as Guidance Counsellors orrelationship managers is a plus.

• Strong interpersonal and communication skills with the ability to build rapport with clients.

• Time management.

• Empathy.

• Listening skills.

Here are answers to some questions you may have:

Who is Amura?

We are a health startup with presence in multiple countries

How old are you?

8 years

What is special about you?

Our clients. The Amura protocol is an intensive health program to follow and execute and the clients who choose to go through the journey are the most special. Next comes our team. The Amura Team is one filled with brilliant minds, brimming with creativity be it at operations, medical or marketing. You can be one among them. Come and explore.

What is special about working with you?

You will grow crazy-fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. / But beware, growth like that cannot be achieved by any ordinary person.

What kind of people are you looking to add to your team?

We are looking for people who, when given the opportunity to have a measurable impact on the

world, will take it. Who values human life and is willing to work tirelessly on not only improving

themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth.

Is this a WFH role?

Yes , considering the opportunity, it will be a WFH role. However, during the initial two months training period, the Night Shift Counsellor will work from office during regular shift timings. The work done at Amura is very unique. In person interactions will help you understand the brand better and get creative in ways you never imagined possible.

Working days :

6 days working a week.

Shift timings :

12 Hours Availability-Night shift

Where is your office?

Palladium Phoenix Marketcity

Do you have an online presence?

(we are @AmuraHealth on all social media)

Perks I get when I join Amura?

Health is the hardware of success. Amura has a one-of-its-kind performance health program. It has helped thousands of people to grow and flourish in dimensions that are important to them.

Everyone in Team Amura, and their dependents, get all of our medical knowledge and services at no cost. This is very unique to Amura. Until you speak with one of us, you can never know what an unbelievable power-up it can be.

Salary Package:

4 LPA (For freshers PG & B-Tech)