Head of contact center

Hiring | Contact Center Head

We are hiring a Contact Center Head for a fast-growing AI-enabled startup based in Bengaluru.

Location: Bengaluru

CTC: Up to ₹40 LPA

What We're Looking For:

10+ years of experience in Contact Center / Customer Operations Experience managing large-scale inbound & outbound call center operations Proven experience handling multiple call centers / large teams Strong understanding of operational metrics — SLA, CSAT, AHT, NPS, productivity, attrition & quality Experience in process optimization, workforce management and operational strategy Ability to drive both strategy and execution Strong exposure to AI-enabled automation, digital transformation and technology-led customer operations Excellent stakeholder and people management skills

Ideal candidate: Someone who has successfully scaled and managed large contact center operations while leveraging technology and AI to improve customer experience, productivity and efficiency.

Interested candidates can share their updated CVs at sanjana.kumari@ or Whatsapp on