CMDB Expert
Tata Consultancy Services · Chennai, India
FULL TIME
Job Description
Key Responsibilities
- Define and maintain CMDB governance standards, data ownership models, CI classes, relationship rules, and lifecycle processes.
- Implement and manage ServiceNow CMDB, Discovery, and Service Mapping capabilities.
- Drive CMDB data quality improvements through reconciliation, normalization, mandatory attributes, and health dashboards.
- Work with application, infrastructure, network, cloud, and service owners to validate services and CI relationships.
- Support ITSM processes by ensuring CMDB data supports incident impact analysis, change risk assessment, and problem management.
- Prepare compliance, audit, and governance reports related to configuration data accuracy and completeness.
- Identify gaps in data sources, discovery coverage, service maps, and integration quality.
- Document CMDB processes, standards, roles, responsibilities, and operational procedures.
Required Technical Skills
- ServiceNow CMDB
- Discovery
- Service Mapping
- ITIL configuration management
- Data quality
- Asset management
- Governance
- Compliance reporting
Tools / Platforms Exposure
- ServiceNow CMDB
- ServiceNow Discovery
- Service Mapping
- IntegrationHub or equivalent
- Reporting dashboards
- Asset management tools