Guest relations executive

Role Overview
We are seeking a professional and enthusiastic Guest Relation Executive to deliver exceptional guest service and ensure a memorable stay experience. The role involves welcoming guests, assisting with check-in/check-out, handling inquiries, and coordinating with departments to meet guest needs.
Key Responsibilities
Guest Welcome : Provide a warm reception and smooth check-in/check-out process.
Service Assistance : Handle guest requests, reservations, and provide information about hotel services.
Issue Resolution : Address guest concerns promptly and professionally.
Coordination : Work closely with other departments to ensure seamless service delivery.
Feedback : Collect guest feedback and contribute to service improvement.
Qualifications
Degree/Diploma in Hotel Management or equivalent.
2–4 years of experience in guest relations/front office in a luxury hotel.
Strong communication and interpersonal skills.
Guest-focused approach with problem-solving ability.
Proficiency in English; knowledge of additional languages is an advantage.