Key Account Manager - Quick Commerce

Origin Nutrition · India

Job Summary

We are looking for a dynamic and results-driven  Key Account Manager – Quick Commerce to manage and grow our business across leading Quick Commerce platforms such as  Zepto, Blinkit and Swiggy Instamart . The ideal candidate will be responsible for driving sales growth, managing platform relationships, optimizing product listings, executing promotional campaigns, and ensuring seamless day-to-day operations to maximize revenue and brand visibility.

Key Responsibilities:

Key Account Management

• Manage end-to-end relationships with assigned Quick Commerce platforms.
• Act as the primary point of contact for platform category managers and business partners.
• Lead regular business reviews and identify opportunities for account growth.
• Ensure compliance with platform guidelines and service-level requirements.

Sales & Business Growth

• Own and achieve monthly and quarterly sales targets across assigned accounts.
• Develop and execute account-specific growth strategies.
• Analyse sales performance and identify opportunities to increase revenue and profitability.
• Drive assortment expansion and improve product visibility across platforms.

Catalogue & Content Management

• Ensure accurate product listings, pricing, images, and content across all platforms.
• Coordinate new SKU launches and maintain catalogue accuracy.
• Monitor product rankings, search visibility, and assortment performance.

Promotions & Campaign Execution

• Plan and execute promotional campaigns, platform offers, festive sales, and brand days.
• Collaborate with the marketing team to improve campaign performance and customer engagement.
• Track campaign ROI and recommend improvements for future promotions.

Inventory & Operations

• Coordinate with Supply Chain and Operations teams to maintain stock availability.
• Monitor fill rates, stock-outs, order cancellations, and inventory health.
• Resolve operational issues to ensure smooth order fulfilment.

Analytics & Reporting

• Analyse business performance using sales reports and platform dashboards.
• Monitor key business metrics and provide actionable insights.
• Prepare daily, weekly, and monthly performance reports for management.

Cross-Functional Collaboration

• Work closely with Marketing, Finance, Supply Chain, Customer Service, and Product teams.
• Support new product launches and business initiatives across Quick Commerce platforms.
• Ensure timely execution of commercial plans and operational activities.

Qualifications

• Bachelor's or Master’s degree in Business Administration, Marketing, Commerce, or a related field.

Experience

• 3–5 years of experience in Quick Commerce, E-commerce, or Key Account Management.
• Hands-on experience managing platforms such as  Zepto, Blinkit, Swiggy Instamart .
• Experience handling Quick Commerce accounts for FMCG, Food, Beverage, or Consumer Goods brands is preferred.

Skills Required

• Strong Key Account Management and relationship-building skills.
• Excellent negotiation and communication abilities.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel and Google Sheets.
• Good understanding of Quick Commerce business models and platform operations.
• Ability to manage multiple accounts and meet business targets in a fast-paced environment.
• Experience with tools such as Gobblecube is preferred.

Key Performance Indicators (KPIs)

• Achievement of sales and revenue targets.
• Account growth and platform performance.
• Product availability and fill rate.
• Stock-out and order cancellation percentage.
• Campaign ROI and promotional effectiveness.
• New SKU launches and listing accuracy.
• Customer satisfaction and platform relationship management.