Customer Success Manager at Agentic Commerce Marketing Platform

Opportunity to drive new levels of performance and customer satisfaction with an agentic marketing platform trusted by top global brands. The Company Agentic commerce marketing SaaS 100% growth year-on-year for the last 5 years Global offices Working with the world’s biggest brands Valued at approx. $1billion Industry-leading agentic commerce platform Partnerships with the likes of Amazon, Walmart, Target and many more The Role Lead tactical support and best practice across retail media advertising strategies Drive optimum platform usage through training and regular performance review Run effective discovery to understand each client’s advertising objectives, using product and engagement data to optimise future performance Nurture client relationships and identify growth opportunities within the account Use AI to optimise your workflow, prioritise your duties and balance a high-touch approach with more strategic accounts Required Skills & Experience Hands-on digital marketing experience across Retail Media and/or SEM or Paid Social or Programmatic Customer success or account management experience within digital marketing Experience or strong willingness to utilise AI tools to organise and automate client prep, communication and documentation Comfortable presenting to internal and external stakeholders, with strong written and verbal communication skills, and an analytical mindset #J-18808-Ljbffr