Senior Manager Customer Support

We're Hiring | Senior Manager – Customer Support | Mumbai (Onsite) ZingHR is looking for an experienced Customer Support professional to take end-to-end ownership of our Customer Support function for enterprise HRMS customers. What we're looking for: 11–16 years of experience in Customer Support / Product Support / Client Services Strong HRMS / HCM / Payroll / SaaS experience Experience managing support teams and enterprise customer escalations Strong exposure to SLA, CSAT, TAT, MTTR & FCR Experience working closely with Product & Engineering teams Strong people management and process improvement skills Location: Mumbai Experience: 11–16 Years If you're someone who can own, structure and scale a Customer Support function, we'd love to hear from you.