Customer Success Coordinator — Logistics & Support

Hapag-Lloyd · Pakistan

Hapag-Lloyd is seeking a customer experience professional to coordinate issue resolution and manage inquiries, ensuring a seamless service experience. You will educate customers on ODEX, respond promptly with expert guidance, and collect NPS feedback to drive service improvements.

You will collaborate with the ODEX team, support sales through swift responses, and participate in HIP training and process improvements to uphold company standards and delivery excellence.