Customer Engagement Executive

BlueStone · India

Designation: Client Engagement Executive

Function: Operations

Reporting to: Assistant Vice President

Location: HSR Layout - Bangalore (Centralized Team)

Portfolio Size: Up to ~100 clients per concierge

CTC range: 18 - 20 LPA

Role Summary

Own the end-to-end relationship for a dedicated portfolio of BlueStone's most valued clients. The role has two halves: solving real purchase needs quickly and personally, and building experiences that feel genuinely different from anything else in the market — delivered with the warmth and polish of 5-star hospitality.

What This Role Broadly Cover

Solving Client Needs

• Expediting orders, custom design requests, and repairs

• Facilitating discounts and previews of custom designs before an order is placed

• Connecting clients with in-house stylists for personalized suggestions

• Working across retail, styling, supply chain and servicing teams to get requests resolved end-to-end

Building Memorable Experiences

• Designing and delivering moments that feel personal and distinct — not a standard service interaction

• Managing invitations, referrals, and milestone gestures for the client portfolio

Core Traits

• Warm, articulate communicator with a 5-star hospitality service standard

• Composed and solution-oriented under pressure — resolves issues calmly and decisively

• Strong ownership mindset — chases outcomes internally until resolved

• Creative instinct for curating experiences clients will remember

• Discreet and detail-oriented with client information

Working Rhythm

• Standard business hours, with extended availability for urgent client needs (not round-the-clock)

• Individual performance goals (e.g. client satisfaction, retention, responsiveness)

• Backup/pod coverage ensures clients always have a contact during leave

Who We're Looking For

4–10 years in luxury hospitality, private banking/RM, premium concierge, or luxury retail clienteling

— strongly preferred but not mandatory. Open to strong candidates from adjacent service backgrounds who show the traits above and can be trained.