ServiceNow CSM integration

Design, configure, and implement solutions on the ServiceNow platform for ITSM and CSM modules. o Customize forms, fields, UI policies, UI actions, business rules, client scripts, server-side scripts, and workflows. o Develop and maintain reusable Script Includes and platform components. Build scalable and maintainable ServiceNow applications following platform best practices o Design, develop, and support Flow Designer workflows, and Custom Actions. o Automate business processes to improve operational efficiency. o Implement approval processes, task orchestration, and notifications. o Collaborate with business stakeholders, process owners, and technical teams to gather requirements. o Translate business requirements into technical solutions and design documentation. o Participate in solut