Area Manager

About Beyond LodgingBuilt on a foundation of vacation rental industry leaders, Beyond Lodging is a rapidly scaling, trusted, independently owned and operated vacation rental brand, delivering full-service vacation rental management throughout Panama City, Florida. We combine a local, boutique approach with the strength of a national platform, best-in-class technology, and an owners-first philosophy.

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The RoleThe Area Manager is the operational backbone of the market — out in the field daily ensuring every home in their portfolio is guest-ready, owner-approved, and professionally maintained. This is a hands-on, property-level role responsible for the day-to-day care of several homes, serving as the first point of contact for owners, the in-market support line for guests, and the coordinator for all vendor and supplier activity.
Core ResponsibilitiesFull responsibility for the care and condition of an assigned portfolio of homes in Panama City, FloridaConduct scheduled high-value owner (HVO) property visits to ensure homes meet brand and owner standardsCoordinate and schedule vendors and contractors for repairs, maintenance, and property improvement projectsServe as the first line of contact for homeowners — building trust through proactive communication and consistent property careProvide in-market, real-time support for guest issues as they ariseManage supplier relationships and ensure timely, quality completion of all work ordersIdentify and escalate property condition issues, safety concerns, or recurring maintenance trendsLead hurricane-season preparedness for the portfolio — pre-storm property securing, owner and guest communication, and post-storm damage checksPartner closely with housekeeping teams to ensure turn quality and readiness between staysCollaborate daily with market leadership on market priorities and operational execution
WeeklyComplete scheduled HVO property visits per assigned rotationReview open work orders and vendor timelines to ensure nothing is overdueCommunicate proactively with owners on property updates, completed work, and upcoming needsParticipate in team meetings to align on market performance and staffing coverageMonthlyDeliver property condition summaries and owner communication recaps to market leadershipReview vendor performance and flag any quality or pricing concernsSupport budget management for property-level maintenance and repair spend
KPIs xzbcwsv You'll OwnGuest Clean ScoreOwner CSATNet Promoter ScoreGuest Review Ratings
What We're Looking For2+ years of experience in vacation rental operations, property management, hospitality, or facilities management preferredComfortable spending the majority of the day in the field visiting and inspecting propertiesStrong organizational skills — able to manage a high volume of properties, vendors, and owner relationships simultaneouslyExcellent communication skills with a service-first mindset for both owners and guestsAbility to troubleshoot property and guest issues independently and with urgencyFamiliarity with property management systems such as Guesty, Streamline, or Track is a plusValid driver's license and reliable transportation required