Parts & Inventory - Service Support Representative II

Service Support RepresentativeThis critical service support position is responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts and Estimating. Responds to customer inquiries and resolves customer issues. Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.

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This is not a remote role, and will work in person, at our service center in Grayslake, IL.
Inventory Service SupportAssists Supervisors and Technicians with the scheduling of required inventory actions.Conducts Freight debrief per established standards.Creates shipping labels as required for Mobile Service and Centralized shops as directed/requiredAttends peer to peer training as required to develop and maintain all required skills.Manage all inventory at the Grayslake Service Center.Conduct annual physical inventory at the Grayslake Service Center.Maintains accurate records for dissemination to Accounting, Supervision.Debrief all parts used from on hand inventory.Check in, receive, and debrief all parts ordered at Grayslake Service Center.
Parts Service SupportOrder all parts needed at Grayslake Service CenterResearch parts with assistance/oversight of applicably trained peers and/or supervision.Manage all parts returns to PCD.Manage all shop and office supplies. Work with local vendors and order supplies when needed.Manage all trucks be sent to local sublet shops.Contributes to safety improvements within the shop.Reconciles requests for parts order follow up and escalate as required.Conducts daily inspection of Shop tools and PPE.
Customer SupportAnswer phonesGreet customersGet pertinent info from customers, open SRSchedule work into shop with input from ManagementCollect payment from customers, track past due invoices, contact customers with past due invoices for paymentInteracts directly with customers in a professional mannerEDUCATION, EXPERIENCE, AND SKILLS REQUIRED:High School Diploma or GED required andThree years of experience in an industry-related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job functionOrBachelor’s Degree andOne years’ experience in industry related field preferred (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function
Also,Hydraulic or mechanical background preferredService experience preferredMust have demonstrated experience of providing high levels of customer supportStrong Computer Skills, especially in Microsoft Word and Microsoft ExcelDemonstrated Problem Solving SkillsStrong attention to detailSolid team player with a collaborative natureAbility to multitask and handle multiple transactionsAbility to work effectively in a fast-paced environmentExcellent written and verbal communicationAll other duties assigned.OTHER POSITION SPECIFICATIONS:Demonstrated record of responsibilityExtremely detail orientedCustomer Service OrientedMotivated, goal oriented and persistentMaintain Company confidentialityMust handle stress and deadlines wellParticipate in Continuous Improvement InitiativesTravel 0-25%Salary: $50,000-57,000 annually depending on skills and experience Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted. xzbcwsv Value-Driven: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – TeamworkAltec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.