IT Support Engineer (Fixed Term)

# IT Support Engineer (Fixed Term)OctusPakistanFull-timeAI tools:ClaudeChatGPTGeminiCopilotUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThis fixed-term role handles complex IT support escalations and endpoint management for Octus’s Islamabad office and global workforce. You’ll troubleshoot user and application issues while automating device provisioning, improving security baselines, and reducing repeat tickets.* Contract* On-site* 3+ years### Skills and expertiseMicrosoft IntuneJamf ProMicrosoft 365DefenderGoogle WorkspaceOktamacOSWindows### Key responsibilities* Own Islamabad office IT support and resolve tier 2 and tier 3 escalations across macOS and Windows.* Manage endpoint environments and automate device provisioning, configuration, updates, and deployment.* Administer user access, document solutions, and identify recurring issues for lasting fixes.## How this job comparesCompared with 362 open mid-level infrastructure jobs on October 10, 2026.Similar open jobs: We Love AI Jobs lists 362 open mid-level infrastructure jobs at 144 companies.Remote work: This job is on site. 57 of the 362 mid-level infrastructure jobs (16%) are remote.AI in this role: Low. The company works with AI, but AI is a small part of this role's daily work. The role is focused on IT support, endpoint management, and identity access. AI assistants are mentioned as tools to pilot, with AI tool experience listed as a nice-to-have rather than a regular responsibility.## Full descriptionOctusOctus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.For more information, visit: at OctusOctus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, and much more.RoleOctus is looking for an IT Support Engineer (Fixed Term) to join our global IT team.This is the bridge role between frontline support and engineering. You own the escalations nobody else can crack, and you fix the root cause so the ticket never comes back. Half the job is people: 900 colleagues across four regions who need their technology to just work. The other half is engineering: automating the setup, tightening our Intune and Jamf baselines and turning repeat tickets into permanent solutions.You will not be handling password resets all day. You will not be architecting the global stack either. You sit in the middle, resolving hard problems and building the automation that keeps them solved.What you will doEscalations and end-user support• Serve as the on-site technical owner for our Islamabad office, keeping the network, conference rooms, endpoint fleet and new hire setups running day to day, and escalating anything structural to Global IT.• Own tier 2 and tier 3 escalations across macOS and Windows, from device and peripheral failures to identity and application issues.• Troubleshoot escalated problems in Microsoft 365 (including Intune and Defender), Google Workspace, Zoom, Slack and the wider corporate application stack.• Document every interaction, diagnostic path and resolution in Jira so the next person moves faster than you did.• Spot the patterns in your ticket queue and propose the fix that removes the category of issue, not just the instance.Device and endpoint management• Manage and improve our Microsoft Intune environment for Windows and our Jamf Pro environment for macOS.• Improve and automate device provisioning, configuration and deployment for laptops, peripherals and mobile devices.• Deploy and validate software updates and patches on a predictable cadence.• Raise the stability, performance and security posture of our end-user computing environments through incremental hardening.Identity and access• Administer user accounts and access permissions in Okta and connected back-office applications.• Support and improve automated joiner, mover and leaver workflows so onboarding and offboarding run clean and on time.• Apply least privilege as the default and flag access patterns that drift from it.Documentation and continuous improvement• Write and maintain end-user knowledge base articles that people actually use.• Keep infrastructure documentation current, including diagrams, configurations and runbooks.• Contribute to IT projects that make our infrastructure more resilient and less dependent on manual intervention. #J-18808-Ljbffr