General Manager

General Manager for Wilson Plumbing, Heating, Cooling & Electrical

All potential candidates should read through the following details of this job with care before making an application.
About Wilson Plumbing:
Wilson Plumbing is one of the Midwest's premier residential home service companies, providing plumbing, HVAC, electrical, and drain services to thousands of homeowners each year. This branch generates approximately $25 million in annual revenue and have built our reputation on exceptional customer service, operational excellence, and developing great people.We're entering our next stage of growth and are looking for a General Manager to lead the business.This is not a branch manager role.This is the operating executive responsible for running the company day-to-day while partnering directly with the Senior Executive Team to execute long-term strategic initiatives.
Position Summary:
The General Manager is the senior operating leader of Wilson Plumbing and has full responsibility for the company's financial performance, customer experience, employee development, and operational execution.You will own the P&L, lead the local leadership team, establish accountability across every department, and build an organization capable of sustained profitable growth.You will report directly to ownership and be empowered to make decisions, build leaders, improve systems, and scale the business.Success will be measured by EBITDA growth, leadership development, customer satisfaction, and building an organization that consistently performs at a high level.
What You'll Own:
Financial Performance
Full P&L ownershipAnnual budgeting and forecastingEBITDA growthRevenue growthGross margin improvementLabor productivityCash flow managementCapital planning
Operations
Lead every operating department including:PlumbingHVACElectricalDrainDispatchCustomer ServiceWarehouseFleetPurchasingSalesMarketing partnershipSafety
You are responsible for ensuring every department operates with clear scorecards, accountability, and continuous improvement.
Leadership
Directly manage the company's leadership teamDevelop managers into business leadersCreate succession plans for every critical roleRecruit exceptional talentCoach underperformersBuild an organization that does not rely on the owner for daily decision-making
Customer Experience
Own the customer experience from the first phone call through completed service.Improve:Online reputationCustomer satisfactionMembership growthCallback reductionQuality assuranceNet Promoter Score
Growth
Develop and execute annual growth plans.Improve:Average ticketTechnician productivityConversion ratesMembership salesCapacity utilizationRecruiting pipelineMarket sharePartner with ownership on acquisitions and integration opportunities as the business grows.
Success Metrics
FinancialRevenueGross Profit %EBITDA $EBITDA %Budget AccuracyCash Flow
OperationsRevenue per TechnicianRevenue per TruckGross MarginAverage TicketTechnician ProductivityCapacity UtilizationCallback Rate
PeopleEmployee RetentionLeadership Bench StrengthInternal PromotionsTechnician RecruitingSafety Performance
CustomerGoogle RatingNet Promoter ScoreMembership GrowthCustomer RetentionComplaint Resolution
What Success Looks Like:
Within the first 12 months you will:Build a leadership team that operates with accountability.Improve technician productivity across all trades.Increase profitability while maintaining exceptional customer experience.Develop future leaders within the organization.Implement a disciplined operating cadence with weekly scorecards, monthly business reviews, and quarterly strategic planning.Position the company for continued expansion.
Compensation:
Competitive executive base salarySignificant annual performance bonusLong-term incentive opportunityCompany vehicleComprehensive benefits package 401(k)Paid Time OffLeadership developmentExecutive coachingCompensation is designed to reward long-term value creation, not simply annual performance.
Why Join Wilson Plumbing?
You'll have the opportunity to lead one of the region's most respected residential service companies with the autonomy to build, improve, and grow the business. xzbcwsv This role offers true executive ownership, meaningful influence, and the chance to help shape the future of a company positioned for significant long-term growth.