Operation Team Lead – US Voice Process

Role- Operation Team Lead- US Voice Process Location-Mohali Work Mode-WFO Exp-4-8 Years ️ Key Skills Required  Excellent verbal and written English communication.  Leadership and people management.  Knowledge of international customer service standards.  Experience with CRM systems, call monitoring tools, and reporting dashboards.  Problem-solving and conflict resolution.  Time management and multitasking. Typical Requirements  Bachelor’s degree or equivalent.  4 years of experience in an international voice process, with at least 1–2 years in a leadership role.  Willingness to work in night shifts or rotational shifts.  Familiarity with US client handling is often preferred.