Us customer service representative - night shift

Customer Support

Handle customer inquiries through phone, email, and chat. Provide prompt and professional support to US-based customers. Resolve customer concerns related to orders, shipments, pricing, invoices, and product availability. Maintain high customer satisfaction through timely follow-up and issue resolution.

Order Managemen

t Process wholesale and bulk customer orders accurately . Track orders from entry through fulfillment . Coordinate with warehouse and logistics teams regarding inventory availability and shipment status . Monitor backorders and communicate delivery timelines to customers

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Inventory & Operations Coordinati

on Work closely with warehouse teams to ensure inventory accurac y. Assist with order discrepancies, returns, replacements, and credit request s. Support high-volume SKU environments with strong attention to detai l. Ensure accurate documentation of inventory movements and customer request

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ERP & System Managem

ent Maintain customer records and order information in ERP systems such as Net Suite, SAP, Microsoft Dynamics, or similar platfor ms. Generate operational reports and maintain accurate transaction recor ds. Support continuous process improvements for order management workflo

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Customer Account Sup

port Coordinate with Finance regarding billing inquiries, payment issues, and account discrepanc ies. Assist customers with invoice requests and payment-related questi ons. Escalate complex customer issues while ensuring timely resolut ion. Maintain detailed documentation of customer interactions and case histor ies. Documentation & Process Sup port