General Manager

General Manager — Home Furnishings Retail

Ready to make your application Please do read through the description at least once before clicking on Apply.
About the Company
Our client is a well-established, privately owned home furnishings retailer with multiple showroom locations and an integrated warehouse and delivery operation. The company has built a strong reputation for its distinctive showroom experience, personalized service, and commitment to delivering an exceptional customer experience.
The business offers a broad range of home furnishings and décor, including furniture, upholstery, lighting, rugs, accessories, outdoor furnishings, and related home products. Its curated assortment combines recognized national brands with unique and locally sourced offerings and serves homeowners, interior designers, builders, and other residential customers.
The company manages a significant portion of the customer experience internally, from product selection and ordering through inventory management and final delivery. This integrated approach allows the business to provide a highly personalized, relationship-driven experience while maintaining control over service, quality, and execution.
The Opportunity
As the company continues to evolve its leadership structure, our client is seeking an experienced General Manager to oversee day-to-day operations across its retail locations and supporting operations.
This is a highly visible, hands-on leadership position for an experienced furniture-retail professional who understands the operational complexity of a high-ticket, service-oriented business. The General Manager will have meaningful responsibility for sales performance, people, inventory, operating standards, financial performance, and the overall customer experience.The General Manager will work closely with store leadership, sales associates, design professionals, warehouse and delivery teams, vendors, and ownership to build a consistent, profitable, and well-run organization.
What You'll DoFinancial & Operating PerformanceOwn revenue, profitability, and operating performance across the businessEstablish and monitor key performance indicators related to sales, margins, inventory, labor, customer service, and operating expensesManage budgets, labor plans, and expense controlsRegularly report business performance and recommended actions to ownership
Sales Leadership & Team DevelopmentLead, hire, train, and develop sales and operational teamsStrengthen consultative, relationship-based selling within a commissioned sales environmentEstablish performance expectations and accountability across locationsDevelop current and future leaders throughout the organizationFoster a culture centered on teamwork, customer service, and results
Showroom & MerchandisingOversee showroom presentation and execution across locationsPartner with leadership and merchandising teams on floor sets, product presentation, and showroom updatesCoordinate merchandising initiatives around new products, seasonal priorities, and promotional activityManage clearance, markdowns, and aged inventory
Inventory, Warehouse & DeliveryOversee the customer order lifecycle from sale through final deliveryMaintain effective inventory controls and processesMonitor vendor lead times, special orders, damages, and claimsOversee warehouse operations and delivery performanceIdentify opportunities to improve efficiency, service levels, and operating costs
Business Administration & PurchasingOversee payroll, scheduling, cash handling, and other administrative processesParticipate in purchasing, assortment planning, and vendor negotiationsMaintain productive relationships with manufacturers, suppliers, and other business partnersAttend industry markets and events as appropriate
What You'll BringMulti-location management experience in furniture retailProven success leading sales teams and driving revenue and profitabilityExperience working in a commissioned or performance-based sales environmentUnderstanding of furniture retail operations, including inventory, warehousing, and deliveryFamiliarity with special orders, floor samples, freight issues, and bulky-goods inventoryStrong financial and analytical skills, with the ability to understand business reports and translate results into actionExperience with a furniture retail ERP or comparable business-management systemStrong proficiency with Microsoft 365, particularly ExcelAbility and willingness to travel regularly between company locations
Preferred QualificationsStrong understanding of furniture merchandising and residential interiorsEstablished relationships with furniture manufacturers and vendorsExperience improving processes within an entrepreneurial, privately held businessDemonstrated ability to balance financial discipline and operational accountability with a strong focus on people and customer relationshipsHands-on leadership style with the ability to move effectively between strategic planning and daily execution
Leadership ProfileThe ideal candidate will be a practical, metrics-driven operator who enjoys leading people and improving businesses. This individual should be comfortable taking ownership, making decisions, holding teams accountable, and working directly with ownership and employees at all levels. xzbcwsv Success in this role will require a combination of furniture-industry knowledge, operational discipline, sales leadership, financial acumen, and strong relationship-building skills.