Customer Success Manager

Customer Success Manager

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
Why Rosendin?Committed. Innovative. Engaged.If you’re looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!
YOUR NEXT OPPORTUNITY:Our IT Customer Success Manager is responsible for creating a standard of success metrics, developing a plan to increase those metrics over time, while also maintaining department employee retention, managing risk, and ensuring management is satisfied with our service in general. You will be building long-lasting relationships and may need to act as a moderator at times to ensure everyone’s successful at Rosendin.
WHAT YOU’LL DO:This role requires extensive experience in lean / agile / SCRUM management methodologiesExperience with software development / implementation lifecycleExcellent verbal and written communication skills is required – will be interacting regularly with mid-senior level executives.Organization is key, ability to schedule meetings, create effective agendas that lead to actionable decisions is imperative.Experience with analytics tools and ability to show ROI and value adds to C-level execs. Must be able to track & analyze your own success metrics.The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position’s role within the business unit.
WHAT YOU’LL NEED TO BE SUCCESSFUL:Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferredAbility to prioritize and manage multiple tasks, changing priorities as necessaryAbility to work under time pressure and adapt to changing requirements with a positive attitudeEffective oral and written communication skills as required for the positionAbility to be self-motivated, proactive and an effective team playerAbility to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and othersAutodesk SoftwareExperience with Material Tracking, Supply Chain Management and Procurement Software
COMPETENCIES:Customer focusComputer literacyTeamworkComfortable with fast paced environment
WHAT YOU BRING TO US:Bachelor’s degree in Information Technology, Construction Management, Engineering or related fieldEngineering, Industrial, Healthcare, Military or Construction Project/Program Management experience is preferredMinimum of 10 years of experience in IT, Project Management or applicable field required, ideally with an emphasis on Customer Success Management, SCRUM, Lean (or similar) experience is preferredCan be a combination of education, training, and relevant experienceTRAVEL:Up to 20%WORKING CONDITIONS:General work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioningNoise level is usually low to medium; it can be loud on the jobsite.We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions. xzbcwsv Occasional lifting of up to 30 lbs.
Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.YOU Matter – Our BenefitsESOP – Employee Stock Ownership401KAnnual bonus program based upon performance, profitability, and achievement17 PTO days per year plus 10 paid holidaysMedical, Dental, Vision InsuranceTerm Life, AD&D Insurance, and Voluntary Life InsuranceDisability Income Protection InsurancePre-tax Flexible Spending Plans (Health and Dependent Care)Charitable Giving Match with our Rosendin Foundation