Customer service trainer

Company Description Krishna's Herbal & Ayurveda, the flagship brand of Sandipani Healthcare Private Limited, is one of India's fastest-growing Ayurvedic wellness companies. Rooted in traditional Ayurveda and supported by modern manufacturing practices, the company focuses on delivering natural, effective, and high-quality healthcare solutions. Headquartered in Jodhpur, Rajasthan, it operates two GMP-certified, state-of-the-art manufacturing facilities spanning over 15,000 sq. meters to serve customers across India and international markets. Its portfolio includes more than 170 Ayurvedic and herbal products, covering preventive and therapeutic wellness needs in multiple formats such as juices, tonics, syrups, powders, oils, gels, and personal care. With over ₹300 Crore in Annual Recurring Revenue and rapid global expansion, the organization offers growth opportunities in a future-ready, innovation-driven Ayurveda brand. Role Description This is a full-time, on-site Customer Service Trainer role based in Jodhpur. The Customer Service Trainer will design, deliver, and update training programs that build customer service excellence across retail, call center, and support teams. Responsibilities include conducting training sessions, creating training materials and standard operating procedures, and coaching team members on communication, product knowledge, and problem-solving skills. The role will track training effectiveness through performance metrics, feedback surveys, and customer satisfaction data, recommending improvements to service processes and scripts. The trainer will collaborate closely with customer service leaders and cross-functional teams to ensure a consistent, empathetic, and brand-aligned customer experience. Qualifications
Candidates should possess strong Customer Service Training and Customer Service skills to design and deliver effective service programs. Candidates should possess excellent Communication and Interpersonal Skills to facilitate training and coach diverse team members. Candidates should possess a focus on Customer Satisfaction, with the ability to analyze feedback and service metrics to drive improvements. Relevant experience in training or customer-facing roles in retail, FMCG, wellness, or healthcare sectors is beneficial. Ability to create clear training content, presentations, and job aids; comfort with basic digital tools and learning platforms. Strong organizational skills, attention to detail, and the ability to manage multiple training batches and schedules. Diploma or degree in Business, Communications, Training & Development, or a related field is preferred. Understanding of Ayurveda or wellness products, or willingness to learn, will be an advantage.