Customer Support Representative II (Call Center / Tier 1 Technical Support)

Job Title: Customer Support Representative II (Call Center / Tier 1 Technical Support)Job Location: Johnston, IA 50131 (100% Onsite)Pay: $18.00/hr. - $19.50/hr. on W2Duration: 24-month contract (with possible extension)Shift: Mon–Fri | Any 8-hour shift between 7:00 AM–6:00 PM CST | Saturday: 8:00 AM–12:00 PM CST (as needed) | Occasional OT/Holidays.Job Summary:
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The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.Common calls include:General product questions, availability, compatibilityAg, Residential and Commercial Turf, and Golf product issues/complaintsWarranty registration, and extended warranty coverageOut of warranty assistanceParts and publications lookupsLoyalty Rewards programsRequired Skills (Must Have):Skills in interpersonal communications, negotiation, and conflict resolution.Excellent written and verbal communication skills6+ months experience with customer service/support experience.Proficiency with Microsoft Office productsHigh comfort level and experience with consumer software applications.Strong computer, research and troubleshooting skills.Ability to work support hours and occasional holidays to support the business.Retention Bonus: Offered after 6, 12, and 24 months of employment.Pay Increases: Offered based on 6, 12, and 24 months of employment. xzbcwsv Important Note: Retention bonuses and pay increases are subject to review and may be forfeited if the candidate does not complete the assignment or ends it early.