Program Manager
Virohan · Mumbai, India
FULL TIME
Job Description
Roles and Responsibilities:
End-to-End Operations Management • Own candidate and partner operations, ensuring key activities are tracked and closed within TATs. • Drive key milestones and identify operational gaps and risks and drive timely resolution • Ensure SOP adherence while proactively identifying and resolving operational gaps.
Candidate & Partner Management • Own candidate concerns and escalations, ensuring timely resolution and clear communication. • Build strong relationships with university partners and act as a key POC for their requirements. • Monitor partner performance and drive improvements in delivery and experience.
Stakeholder & Cross-Functional Management • Coordinate with university partners, campus POCs and Corporate teams for seamless execution. • Drive cross-functional alignment, clear ownership and timely closure of dependencies. • Manage escalations with urgency, maturity and effective communication.
Team Management & Accountability • Lead and support campus/team POCs across candidate and partner operations. • Delegate responsibilities, track deliverables and drive timely execution. • Review performance and foster a culture of ownership and accountability.
Data, Performance & Reporting • Track candidate, partner and operational metrics to monitor performance. • Analyze trends and identify recurring issues, risks and improvement opportunities. • Drive regular reviews and maintain accurate dashboards, trackers and reports.
Process Improvement & Operational Excellence • Identify recurring operational challenges and implement sustainable solutions. • Standardize processes and drive consistent SOP adoption across teams and campuses. • Continuously improve efficiency, TATs, candidate experience and partner satisfaction.
Mandatory: EdTech Industry experience required.
End-to-End Operations Management • Own candidate and partner operations, ensuring key activities are tracked and closed within TATs. • Drive key milestones and identify operational gaps and risks and drive timely resolution • Ensure SOP adherence while proactively identifying and resolving operational gaps.
Candidate & Partner Management • Own candidate concerns and escalations, ensuring timely resolution and clear communication. • Build strong relationships with university partners and act as a key POC for their requirements. • Monitor partner performance and drive improvements in delivery and experience.
Stakeholder & Cross-Functional Management • Coordinate with university partners, campus POCs and Corporate teams for seamless execution. • Drive cross-functional alignment, clear ownership and timely closure of dependencies. • Manage escalations with urgency, maturity and effective communication.
Team Management & Accountability • Lead and support campus/team POCs across candidate and partner operations. • Delegate responsibilities, track deliverables and drive timely execution. • Review performance and foster a culture of ownership and accountability.
Data, Performance & Reporting • Track candidate, partner and operational metrics to monitor performance. • Analyze trends and identify recurring issues, risks and improvement opportunities. • Drive regular reviews and maintain accurate dashboards, trackers and reports.
Process Improvement & Operational Excellence • Identify recurring operational challenges and implement sustainable solutions. • Standardize processes and drive consistent SOP adoption across teams and campuses. • Continuously improve efficiency, TATs, candidate experience and partner satisfaction.
Mandatory: EdTech Industry experience required.
Details
| Company | Virohan |
| Location | Mumbai, India |
| Type | FULL TIME |
| Niche | general |