Customer support executive

Role Purpose

The role is of customer engagement for solar products by delivering excellent customer service, conducting product demonstrations, and building strong customer relationships to ensure business growth.

Roles and Responsibilities

1. Customer Service & Support

Provide excellent customer service during the sales and post-sales process. Assist customers with installation and troubleshooting of inverters. Address customer queries and ensure timely resolution.

2. Customer Relationship Management

Maintain strong relationships with existing customers. Follow up on inquiries and ensure customer satisfaction. Manage customer interactions and prioritize key accounts for retention.

3. Employee Product Demonstration & Training

Conduct product demonstrations and client training sessions. Educate customers on product features and benefits. Customize product presentations based on customer requirements.

4. Coordination & Execution

Work closely with internal teams to ensure smooth sales operations. Support team objectives and collaborate effectively. Coordinate with relevant teams to ensure timely execution of customer requirements.

What We Are Looking For

Qualifications and Experience

Required Qualifications: B. Tech Preferred Experience: 2-5 years of Experience in customer service in the renewable energy industry.

Skills and Competencies

Understanding of solar inverter technology. Experience in customer service in the renewable energy industry.